Haier Europe – part of Haier Smart Home, number one company globally in major home appliances – announces the acquisition of EuroPalTners Italia (EPI), a company specialized in providing large consumer electronics repair services and customer care.
The operation is in line with Haier Europe’s Zero Distance philosophy, which aims to meet consumers’ needs and expectations also through an effective post sales experience. Thanks to this acquisition, Haier Europe will further enhance the quality and timing of service operations for the Company’s brands, with the aim of offering a solid, high-level after-sales service to its consumers.
EPI has been working with Haier Europe since 2019, providing after sales assistance and value-added services for the Candy and Hoover brands. In 2021, Haier Europe had already acquired a relevant minority stake in EPI to offer a high level after-sales service to its customers. Today, the company has announced the acquisition of the remaining 51% stake, thus gaining full control of EPI.
Category Archives: service
Collaboration agreement between Copreci and Ikerlan
The Ikerlan technology centre and Copreci (design and manufacture of components and systems for household appliances) have signed a technological collaboration agreement for the next four years that will allow the development of innovations in electronics, providing robustness, efficiency and maintainability requirements to the basic functionality. In addition, the products developed will integrate cybersecurity and artificial intelligence technologies that will result in products with greater added value, which are more resilient and user-friendly. “The agreement – Copreci explains – will enable technological development in the household appliance sector and includes the development of technology in the areas of electromagnetism, electrical machines and power electronics, for the design and integral development of small electric drives, motor control strategies, contactless charging systems for household appliances (Inductive Coupling Power Transfer) or induction heating systems for household appliances, among others”. This new alliance between Copreci and Ikerlan strengthens the close relationship that both entities have maintained for more than 45 years. Ikerlan has extensive experience in the development of cutting-edge technologies in electromagnetism and power electronics. It has also participated in various European research projects such as: the UltimateGaN project (based on gallium nitride semiconductors), Reaction (based on silicon carbide semiconductors for energy technologies) or InductIce (application for de-icing aircraft wings by means of induction heating).
DOMESTIC APPLIANCE FIRM BOUGHT BY PACIFICA GROUP
Kent-based domestic appliance repairs, sales and servicing firm has been bought by industry giant Pacifica Group.
From its premises in Sittingbourne, Autowash has a team of 11 engineers who provide appliance repair cover the to the Kent area, working with a number of high-profile manufacturers.
It supports insurance companies with policy-covered repairs and has contracts with councils, letting agents, housing associations and schools, as well as supporting local charities.
Autowash has been in business since 1985 and employs a total team of 20.
The acquisition is part of Pacifica’s local strategy; creating a network of regional repairers offering consumers and businesses access to directly employed engineers.
It partners with brands such as such as AEG, Zanussi, Electrolux, Sony, Hisense, Hoover Candy, Haier, Servis, Electra and LG, among others.
Autowash is the latest business to join Pacifica Group following its acquisition of Service 87 in Guildford, Highland Appliance Services in Inverness and JK Domestics in Liverpool all taking place in 2022
Liebherr service App
New Customer ServiceApp from Liebherr could the perfect solution for technical support.
Thanks to the multiple sensors in our appliances, and diagnostic controls via Liebherr SmarDeviceBox and SmartModule, our customers will be able to check functions and components to diagnose any errors.
At Liebherr, we will continue working for our customers to provide convenient solutions.
This app will be only available in selected markets. Stay tuned for more information.
OPSS intervenes on dangerous Glen Dimplex gas cookers
Office for Product Safety and Standards (OPSS) has intervened to ensure that more than 66,000 dangerous Belling, New World and Stoves gas cookers which pose a carbon monoxide poisoning risk will be made safe through a modification programme.
Parent company Glen Dimplex Home Appliances (GDHA) has agreed to visit every home containing the affected cookers, to implement a technical modification to the appliance so that operation of the gas grill is safe. The company is required to contact all affected users. Information about the models and consumer advice are available on the company’s websites:
OPSS analysed product safety data which revealed certain models of Glen Dimplex gas cookers with a separate gas grill have an inherent carbon monoxide risk putting consumers in danger. Affected cookers do not comply with the General Product Safety Regulations 2005 and the Gas Appliances (Enforcement) and Miscellaneous Amendments Regulations 2018.
Until their cookers are made safe, GDHA and OPSS are advising those using the affected models to ensure they always leave the grill door open when in operation.
Office for Product Safety and Standards Chief Executive Graham Russell said:
“The government’s top priority is to ensure the safety of the British public. Glen Dimplex has agreed to undertake this modification programme following our investigation. OPSS will monitor the programme to ensure it is carried out successfully. Until their products are made safe, we would urge users to ensure the door is always kept open when the grill is in operation.”
Funky gloss
The Funky Appliance Company has launched its award-winning Four-Slice Funky Toaster and Funky Kettle in Gloss Grey.https://www.funkyappliance.co/
SEB trains repairers who extend the life of small household appliances
The heavy weight of the small household appliance launched a repair workshop with an insertion organization.
Porte de la Chapelle in Paris, the leader of small household appliances SEB has just inaugurated a place of a new kind, called RepareSeb. Open to the public, this 900 m 2 “workshop-boutique” is dedicated to repairing and reconditioning products, with a view to reselling or renting them (fondue or raclette set, heating robot, etc.). Launched in early 2021 with Groupe Ares – the leading player in integration through economic activity in Île-de-France – the site employs around ten people trained in the profession of repairer with a view to accessing stable employment after fifteen months.
The objective is to reach around thirty employees in professional integration each year. “RepareSeb is at the crossroads of the solidarity economy (with the resale of second-hand products), the social economy (by allowing professional reintegration) and the economy, because we want this social joint venture to be profitable ” , explains Thierry de La Tour d’Artaise, CEO of SEB. In France, SEB can count on 200 repairers, independents who have their own shop.Not enough. “There is a lack of repairers, admits the manager. Boulanger and Darty are interested in managing the second life of the products, with RepareSeb. ” SEB has invested less than 1 million euros in the project, where its own technicians work. The city of Paris has contributed 350,000 euros and the region for 121,000 euros. “The repair economy must be embodied in places serving Parisians ,” supports Florentin Letissier, city deputy, in charge of the circular economy. This is why the city got involved in the project. ” If this first test is successful, other RepareSebs should open in France
V-ZUU new UK 🇬🇧 service manger
Premium Swiss appliance manufacturer, V-ZUG has announced the appointment of Martin smy to the position UK service manager
WHITEGOODSNOW 