Category Archives: Repair

BSH Reaffirms Its Commitment to the Right to Repair — What It Means for the Appliance Sector

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The Right to Repair movement continues to gather momentum across Europe, and BSH is positioning itself firmly at the centre of the conversation. In a recent update shared by the company, BSH reiterated its long‑term commitment to repairability, spare‑part availability and sustainable product lifecycles — signalling a clear direction of travel for the wider white goods industry.

The Sector View

Across the industry, manufacturers are responding to regulatory pressure and consumer demand with varying levels of ambition. BSH’s proactive stance places it among the leaders pushing for a repair‑friendly future — one that balances innovation with responsibility.

For retailers and trade professionals, the takeaway is clear: repairability is no longer a compliance box to tick. It’s a competitive differentiator.

Pacifica Expands National Footprint with Acquisition of Repaircare from Screwfix Spares

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Pacifica has strengthened its position in the UK domestic appliance repair market with the acquisition of the Repaircare business from Screwfix Spares. The deal expands Pacifica’s nationwide service capability, adding additional engineer coverage, customer reach, and operational capacity across key regions.

The move reinforces Pacifica’s strategy of scaling its end‑to‑end repair network at a time when demand for professional appliance servicing continues to rise. Repaircare’s integration is expected to enhance response times, broaden service availability, and support Pacifica’s growing portfolio of manufacturer and retailer partnerships

𝗧𝗵𝗶𝘀 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝗽𝗮𝗶𝗿 𝗗𝗮𝘆, 𝘄𝗵𝗲𝗻 𝗶𝘁 𝗰𝗼𝗺𝗲𝘀 𝘁𝗼 𝗿𝗲𝗽𝗮𝗶𝗿, #𝗗𝗼𝗻𝘁𝗗𝗲𝘀𝗽𝗮𝗶𝗿 🔧

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Data from APPLiA members indicate a very high success rate (95%) in completed repairs, reflecting the industry’s commitment to sustainability and circularity.

By choosing repair over replacement, we are extending the life of products, reducing e-waste, and supporting the EU’s growing repair sector. ♻️

More on how Europe’s home appliance industry is making repair a cornerstone of circularity in  APPLiAAPPLiA Report https://statreport2024.applia-europe.eu/pillar/1/repair-of-home-appliances

Groupe SEB Reinvents the Appliance Sector with Innovation and Sustainability

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Groupe SEB, a historic leader in small household appliances, is expanding with a new reconditioning business and a strategy grounded in innovation, local manufacturing, and sustainability. In 2024, the group posted €8.2 billion in revenue and 5% organic growth, boosted by acquisitions like Pacojet and Forge Adour.

Innovation-Fueled Resilience 
Despite market challenges, the sector grew 8% in 2024 and continues to rise, driven by accessible yet tech-forward products. “Innovation powers renewal and growth,” says Sébastien Alègre, French Market MD, citing Groupe SEB’s 300 annual product launches and 1,500 innovation-focused employees.

Vacuum and Kitchen Products Lead 
Vacuum tech, led by the Rowenta X Clean 10 electric mop, accounts for over 30% of global household appliance budgets. Kitchen appliances like air fryers and multi-cookers also surge, fueled by changing lifestyles and a demand for versatile tools.

Beauty Segment Gains Ground 
Personal care products, under the Calor brand, have become a strong growth area. Driven by influencer campaigns and evolving home beauty habits, Calor blends design and performance for diverse users.

Made in France, Built to Last 
With 11 French sites, Groupe SEB emphasizes domestic manufacturing and long-term repairability—offering 15 years of affordable spare parts.

Groupe SEB Opens Regeneration Hub in Is-sur-Tille, Advancing Sustainability

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Global appliance leader Groupe SEB has launched its new regeneration hub in Is-sur-Tille, France. Supporting the circular economy, the hub focuses on recovering, repairing, and reconditioning household appliances to extend their lifespan.

The site invests in both environmental sustainability and employment, with specialized training programs enhancing employee skills in repair and re-marketing.

The hub works closely with sorting centers in France, Germany, and Spain, while proximity to a major spare parts storage site ensures efficiency. By April 2025, 65 reconditioned products from brands like Rowenta and Moulinex were sold at 20%-30% lower prices, with plans to expand to 200 products across 40 families in the near future.

Pacifica Reports Strong Financial Growth Amid Strategic Expansions and New Partnerships

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Pacifica, a prominent independent provider of UK domestic appliance repairs and extended warranties in the major domestic appliance (MDA) market, has announced impressive financial results for the year ending 31 March 2024. The company achieved revenues of £36.1 million, up from £34.5 million the previous year.

Gross profit increased to £11.7 million, with the gross margin improving to 32.5%. Additionally, EBITDA saw a significant 22% rise, reaching £1.1 million

Setting new standards in appliance diagnostics

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Introducing V-ZUG Diagnostics, their innovative platform for improving diagnostic precision and repair efficiency for V-ZUG service partners in Switzerland.

By leveraging real-time appliance data and insights from thousands of service cases, V-ZUG Diagnostics enables precise analysis and targeted spare parts recommendations – reducing complexity, minimising returns and increasing operational efficiency.

“V-ZUG Diagnostics reflects our commitment to innovation, quality and long-term partnerships. We are constantly improving and expanding the platform with a user-centred approach. At the end of the day, everything contributes to higher customer satisfaction.”  Philipp Matzinger, Digital Product Manager V-ZUG Diagnostics

Curry Repair ads

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Currys plc repairs service is the focus of a new marketing campaign from the UK  retailer.

Aiming to raise awareness of its tech repairs capability – which take place at its dedicated site in Newark in the east midlands – the new cross-category ad campaign highlights how consumers can get their items fixed by Currys no matter where they originally purchased these goods.

The Currys repairs ads feature influencer and former World’s Strongest Man champion, Eddie Hall, who comedically dramatises his tech troubles in a four-part content series. Across the series, Hall explores all the Currys repair service has to offe