Miele is not only in the premium class with its devices, but also in customer service. This is the result of the current Kundenmonitor Deutschland, where Miele was once again crowned the winner. The evaluation is based on 1,626 interviews conducted throughout Germany with users of customer services for large household appliances (conducted in the period October 2018, January, April and July 2019).

In the survey, the respondents were able to submit their rating on a scale of 5, whereby the rating “1” corresponded to the top grade. Miele’s rating of customer satisfaction is 1.91, well above the industry average of 2.1. Miele is also above the industry average when it comes to customer service re-election intent (1.77) and customer service recommending (1.96). The average for the industry is 1.97 and 2.17, respectively.
Miele also leads the industry when it comes to the question of image. A total of 53 percent agreed with the statement “I trust this customer service. The average rating is ten percentage points lower (43 percent). At 48 percent, Miele also sets itself a similar distance from the industry average (41 percent) with regard to the statement “I value myself as a customer in this customer service.”
“The continuity with which Miele is always first on the customer monitor is something we are a little proud of. However, this result proves that we succeeded in the interaction of qualified service and respectful dealings with our customers, “explains Guido Geller, Head of Miele Customer Service in Germany, adding:” However, this does not just include the customer’s performance but the back office area also counts – from the order acceptance over the appointment allocation up to the appropriate spare part supply. “










Though the two companies are independent, they share their R&D activity to improve efficiency in developing new products.”Since Daewoo was included in Dayou Winia Group in March 2018, we have been sharing many of our activities with Winia Dimchae to boost efficiency and productivity. Besides sharing the sales network of the two, we are sharing R&D and product design activities to improve sales. Also, to concentrate on what each company is good at, Winia Daewoo is focusing on producing washers and dryers while Winia Dimchae is making air-quality control products such as air conditioners and air purifiers,” he said.Winia Daewoo employees in its Gwangju plant produce washing machines. / Courtesy of Winia DaewooThe CEO added Winia Daewoo is also seeking to be included as one of the country’s 10 best companies to work for.”We are aiming to improve our operating profit-to-sales ratio to 5 percent by 2023 and become one of the country’s 10 best companies to work for,” he said.”Also, Winia Daewoo has been working to make Dayou Winia Group one of Korea’s top 50 business group by 2025. To reach this goal, we have been utilizing our global sales network and business knowhow so that more consumers can experience the group’s quality products.”Ahn, who served as a chief of Samsung Electronics’ Peru branch, joined Dongbu Daewoo Electronics in 2015 and was responsible for overseas sales of the firm’s Central and South American region and became the CEO of Winia Daewoo in 2018.Speaking on how Winia Daewoo products are received in the global market, Ahn said producing locally customized appliances makes it one of the most popular brands in many countries.”Winia Daewoo has succeeded in many countries with its locally customized appliances. For instance, our Chef Mexicano microwave enables users to cook 31 traditional Mexican foods such as tortillas and picadillos. To develop the microwave, our employees conducted on-site surveys of local Mexican food and thanks to that effort, we have been leading the microwave market there since 2013,” he said.Though the company has seen growing hurdles due to the rise of Chinese makers that have been aggressively expanding their market presence with cheap and quality products, Winia Daewoo can sharpen its edge by focusing on developing these customized appliances.”We have been expanding our market share with these locally customized products. Based on quality products and our sales networks in many countries that have been in place for more than 30 years, we will continue to take the lead in the competition,” he said.Combining AI, IoT with home appliancesWith artificial intelligence (AI), the internet of things (IoT) and machine learning technologies emerging as must-have features for home appliances as companies can offer an improved user experiences, Winia Daewoo is also working on developing these technologies
.”To seek further growth in the business, Winia Daewoo has been conducting research and development into the latest technologies that are crucial in the Fourth Industrial Revolution,” Ahn said adding IoT technologies will be applied to Winia Dimchae’s signature kimchi refrigerator first.”Our sister company Winia Dimchae plans to feature an IoT feature in its upcoming kimchi refrigerator, which will hit the market this year. These features will also be included in Winia Daewoo products at the right time,” he said.