Samsung has fallen behind its competitors in Consumer Reports’ sixth annual appliance brand reliability rankings.
Consumer Reports (CR), the largest nonprofit consumer organization in the U.S. with six million members, is known for its independent product testing based on consumer feedback and expert assessment. Unlike institutions and influencers who receive free products for reviews, CR’s testing is highly trusted and credible.

According to a CR report released last month, Samsung Electronics was ranked 21st out of 26 appliance brands. Speed Queen, an American laundry machine manufacturer, claimed the top spot, followed by LG Electronics in second place. Other brands that outperformed Samsung include Whirlpool (12th), GE Appliances (13th), and Bosch (15th).
The rankings were based on survey data collected from CR members, covering 417,629 kitchen and laundry appliances purchased between 2013 and 2023. The ratings considered consumer satisfaction and predicted reliability, including the frequency of appliance breakdowns.

Samsung’s kitchen appliances, in particular, scored poorly. In a consumer satisfaction survey covering dishwashers, ranges, double-door refrigerators, French-door refrigerators, and cooktops, Samsung products received scores between 15 and 19 out of 100, placing them at the bottom. Even in other kitchen categories, Samsung’s highest score was just 46, significantly trailing its competitors.

Frequent breakdowns also hurt Samsung’s predicted reliability scores, with half of its kitchen appliances scoring below 50 in this category. Notably, Samsung’s dishwashers, which ranked last, had high rates of issues such as poor washing and drying performance, drainage failures, and defective dish racks. In contrast, Bosch and Miele’s dishwashers had the lowest rates of performance issues and breakdowns.
Samsung’s robot vacuum cleaners received a consumer satisfaction score of just 9 out of 100, while its washing machines scored in the low 20s to 40s, and dryers landed in the low 30s, placing Samsung well below many of its competitors.