The large-scale ‘Kundenmonitor Deutschland 2021‘ study based on the in-depth questioning of more than 1500 consumers, recognizes the quality of Miele service. The brand came out top in the ‘Global satisfaction’ category’ and excelled in terms of quality of advice, friendliness, fast delivery and clear and precise working patterns.

With 64% fully convinced and 20% satisfied customers, Miele achieved top position for customer satisfaction. In terms of friendliness to callers, accessibility by telephone, expert advice over the phone and dealing with callers’ problems, the company is also in first place in the competitive comparison